Customer Care a most important part for growing and maintaining any Business.
We believe in Customer Service more over than the Sales. Therefore we at Paradise Technosoft Pvt. Ltd. have setup a dedicated Customer Care Desk in all our Branches for taking care of all Customer requirements before and after sales. It is also supporting our valuable customers by providing timely and effective Support required after Sales. Which includes their complaints or service calls or for their new queries/requirement.
At present we are having a proper Service / Complaint Management system in our branches for providing timely service to all our customers. It does not matter for us whether they have purchased their product from us or not, we have bounded our self in giving services to all.
We are having customer call reports for tracking call attended time, call completion time which help us in review our service quality and enhancing our Standards.
For giving our customers an International Quality we are in the process of developing our Personal Online Complaint Management System which will be merged into our website very soon and will give our customer an additional facility to registered their complaint online. This Online Complaint Management System will be work almost as like other International IT Companies like HP, IBM, etc… for maintaining their complaint calls and for giving online support.
For Customer Care and AMCs we are having a perfect team of professional Managers, engineers and customer relation executives who looks after all the complaints /queries of the customers to maintain the International level of Service and Quality to satisfy our valuable customers and will make our selves to create and maintain International Benchmark in IT Industry.
Customer Support and AMC
We are known best in the market for our prompt services. Services are provided to customers within in 24 Hours after logging the call to our service Numbers on certain terms and conditions.
Services can be provided on Call Basis, Half Day/Full Day Support or through Annual Maintenance Contract. We also organize training programs and workshops for the better use of the IT Equipments and to take care of the same. This way, we literate the users of your Organization also.
We are very soon going to launch our online AMC Management Software which will help user in registering their Complaints online and to know the progress of the existing calls. By using this software the user can able to know about the various points about any particular system or hardware as like total number of calls register, time taken to resolve the complaint, parts replacement history, total downtime, etc.
This software will also generate several reports which will help the organization to assess the IT quality and standards of our services too.
This online software will also let the user know about the Warranty, AMC and out of warranty status for all the Purchased/registered items with us.
Along with all the above features and facilities this software will also consist of Inventory Management Module which is really a very useful for every organization for maintaining its IT Inventory which in itself a very typical task in present scenario where IT is expending speedily.
The launching date of this AMC Management Software is 1st January 2010.